A new client came aboard recently and needed assistance troubleshooting their American Express card that would not connect for months in their QuickBooks Online (QBO). They got no where with Intuit or Amex support and were frustrated over the time it was taking with no solution as this was holding up the bookkeeping.
A Common QBO Error Message
Try updating again in a few hours or tomorrow.(102)
We see this happen across all banks, not just Amex and you usually can’t fix the issue by calling support. The issue may go on for days and it’s sometimes a site-wide issue that will be resolved in the future. Instead, use a workaround that I will touch on. But first, let’s discuss the two types of connections you can establish for QuickBooks online banking; Direct Connect and Web Connect.
You may be asking, why not manually enter everything? Over 10 pages and hundreds of transactions, nooo thanks! Of course if your activity is little, go for it.
So if you ever have an issue where your online banking won’t connect via the Direct Connect, defer to Web Connect and don’t let it hold up the bookkeeping! You can also read more about errors codes that occur with online banking issues at QuickBooks.
2 thoughts on “When QBO Online Banking Fails to Connect”
I continue to get code 103 when trying to connect to my bank through QB. I have called Qbs and the bank with no answer
You probably already googled and saw that it relates to a username or password login details being incorrect. Double check that and make sure if you are copying and pasting the password that it doesn’t have a space unintentionally.