Below are frequently asked questions that may help answer some questions you may have. Please contact us if you your question is not listed, or if you have further questions.
How does virtual bookkeeping services work?
We perform the bookkeeping one of three ways: 1) QuickBooks Online 2) Cloud hosted platform or third party login like Logmein to use QuickBooks Desktop or Enterprise or 3) Locally on our computer and send you back the file when complete.
Depending on the schedule that you choose for the books to be updated, we can perform the bookkeeping services daily, weekly, twice monthly, monthly, quarterly, and annually. Whenever our scheduled time occurs, the day before is the deadline to turn in documents that relate to the bookkeeping; bills, checks written, etc. During this update day, we will also perform any other tasks that may be due to process; online banking activity, payroll, paying bills, and reconciliations. We have many clients that don’t provide any documents, we can access the banking and credit card accounts online. This allows the bookkeeper to grab statements, look up check images, deposit details and be able to fill in a lot of the missing details without having to ask the client for all the information. If you don’t feel comfortable with that, we will rely on you to provide all the information. You should also check with your bank, many these days allow for view only access where we are assigned our own login.
How do I get my documents to you?
Dropbox, Odrive, Google Drive, email, snail mail. We can conform to any process that makes our clients’ life easier.
When is the work performed? On a schedule?
Yes, on a schedule to be determined. Daily, weekly, twice a month, monthly, quarterly and annually. We can customize to any schedule that you need.
What if I need services outside the scope of schedule?
Hourly rate may apply depending on the situation.
How much does it cost?
Our base minimum rate starts at $300 per month for once monthly services. The frequency of the services performed and the complexity of the account increases the prices from there.
Are taxes included in the bookkeeping?
We do not do taxes. We do compile and process 1099’s every January. Collect W9s from your vendors and turn them into us during the year.
What accounting software do we work work?
All versions of QuickBooks.
What if I don’t use QuickBooks?
Chances are we will not be able to do your books. Convert to QBO, everyone is doing it. 🙂
What platforms do we work with?
Tsheets, Bill.com, Expensify, Paypal Sync, Aero Workflow, Minute 7, GotoMeeting, Jing, Dropbox, Google Drive, Odrive. We can conform to any platform and are fast learners.
When can I expect my financial reports every month?
Our goal date is the 15th of each month for the prior month closing. Situations that can delay this process are open items, documents and questions that are waiting to be received in order to finish up. If you don’t need reports, you can indicate so in the questionnaire.
What forms of payment do you accept?
ACH, Credit Card, Snail Mail Check
When are my payments due?
If you are a monthly recurring client, payment is due on the 1st of every month. If you have a special clean up project, a retainer is due to begin work and is generally charged on an hourly basis.